When You Are Asked a Question
Sometimes in business when we ask a vendor or client a question, they respond, “As we wrote in an email last November . . . ” or “As written in your contract . . . ” or “As we mentioned in our communiqué . . .” I’ve never liked this. It's a CYA. It makes me feel like a child, that I’m being reprimanded because I didn’t pay attention to their email, communiqué, or letter which was received with hundreds more.
As children and adults, we’re busy, we’re deluged with information, we forget. But we are not incompetent, lazy, or cavalier about our relationships and agreements and what people say or write. Sometimes we don’t understand. Sometimes we need things repeated. We all do.
Whether in business or with your family, could we recommend that when someone asks a question, that we validate and appreciate their sincerity and simply answer the question rather than remind them how often and how specifically we’ve either answered it or preempted it before?
“Before I refuse to take your questions, I have an opening statement.” —Ronald Reagan